If you Airbnb your home or property here in Western Australia, you know how important it is to keep those 5-star reviews coming. Luckily for you, doing this has less to do with spending loads of dosh and more with creating that personalised, ‘I-thought-of-you’ touch. This article shows you how it’s done and where you can source these uber-popular inclusions affordably.
Remember, you don’t have to take all these ideas onboard for your short-stay property; just choose what suits your budget, branding and personality.
Welcome basket
A welcome basket is almost expected these days — but it is up to you how comprehensive you want to make it. Whichever way you go, try to be unique. Discount tea, coffee and supermarket biscuits may not hit the spot with your guests. Still, good coffee, tea, a local wine (affordably priced), nicely packaged crackers, popping corn, chocolates, and handmade or local cookies are far better options.
Personalised guest notes
Add a personalised note to your welcome basket. And give yourself a bonus point if it’s handwritten. Everyone wants to be remembered, and welcoming them with their written name is a nice touch.
We found affordable options here:
-
- Vista Print note cards (with design-your-own options)
Find out what your guests like
Think of who you are hosting and why they are staying. Is it a birthday or an anniversary? Perhaps they’re here to participate in a fun run or sporting event. Make the tiniest gesture of acknowledgement by mentioning the event in writing, leaving a card, or perhaps a small gift. For a celebration, you could give them a bottle of bubbles. If they’re into exercise, leave them a packet of bath salts. You don’t have to blow your budget — just let them know you thought of them.
Luggage caddies
Luggage caddies are another tiny detail that’s often forgotten. You’re showing them that you care by having a designated place — off the floor — for their suitcase. If you’re in Oz, there are some great, affordable options here.
Bathroom ideas
-
- Who forgot their toothbrush? Yes, we’ve all done it, so why not leave a couple of spares in the bathroom cabinet? While you’re there, stock up on small sites, cotton buds, content, Band-Aids, personal hygiene products and toilet paper.
-
- Shampoo and conditioner still appear to be hotly debated in online Airbnb groups, but the consensus is that it’s something guests expect these days. The good news is that at least half of your guests will remember their shampoo so that they won’t dig into yours, but those who genuinely need it will appreciate it.
We found affordable options here:
HOT TIP: Leave make-up wipes for guests. They’ll not only appreciate the gesture, but there will be less chance of them spoiling your pillowcases with pesky make-up stains.
Local touches & keepsakes
Remember that Airbnb stays are about selling the experience — and they’re not just experiencing your home but the city you live in. Think about local foods, wines, coffee, and toiletries. Collect local tourist brochures and maps, as well as dining recommendations.
You could also leave them with something to remember you with. It could be as simple as a postcard, a jar of Vegemite for international guests(but perhaps bypass the boomerangs), attractive local notepaper or a keyring.
Get free tourism guides (request they mail them to you):
Affordable mementos:
Give ‘em a game
Help your guests unwind with board games, cards, word games like Bananagrams or fun quiz cards.
Find a brilliant selection of games here:
Think it through with practical items
You can’t create a home away from home with items in your suitcase. That’s why a practical host — who has thought ahead — is deeply appreciated. Here are some must-have items they’ll love you for:
-
- Spray-on protection: Australians have the highest skin cancer rates worldwide, so spray-on sunscreen is athoughtful addition. Likewise, have some mosquito repellent handy.
-
- First aid kit: Grab an essential kit to help with the scratches, bumps, aches and pains. We found affordable options at Big W and Firstaid Kits Australia.
-
- IT accessories: Purchase or collect a priceless basket of phone charges and computer cables.
-
- Hairdryer: this is practically a non-negotiable. There’s no need to spend a fortune; you’ll find cheap yet powerful ones for under $20 at Kmart.
-
- Spare blankets and pillows: a small collection of both light and substantial blankets or duvets, along with pillows of different sizes, will keep everyone happy.
-
- Umbrella: These are useful in summer and winter.
-
- Hooks: while this is not something you give your guests, having as many hooks as you can around the house will be surprisingly welcoming for travellers. There are so many ‘things’: jackets, carry bags, toilet bags, camera cases, scarves — the list goes on. Allowing them to hang their things and get them off the floor
-
- Beach umbrella: No one packs this item in their suitcase, and a beach umbrella is a welcomed item for many.
Like to know more about getting 5-star reviews? Read our article on great Airbnb experiences here >:
Need help managing your holiday home rental?
If you’d like to generate more income without the hard work, contact Cloudbnb today.
Perth-based Cloudbnb can maximise your earning potential and minimise the stress. Our complete short-term holiday rental management service makes getting the most from your rental property (like 14% in passive returns) without lifting a finger.
We do it all:
- Property listing management & marketing
- Check-in & customer communications
- Cleaning, laundry & maintenance – ensuring that 5-star feel every time
- Styling & photography
- Guest vetting – keeping your property safe and secury
- Property insurance
