Frequently Asked Questions

Cloudbnb is a fast-growing company based in Perth, Western Australia. We currently manage short-term rental properties in the Perth metropolitan area, the Southwest Peel region (including Mandurah), Margaret River, and other locations in Western Australia. We are local WA property owners and experts, get in touch with us to learn more about your property’s potential.

Cloudbnb offers a comprehensive management service, including:

• Assessment and onboarding
• Organising photography and styling for your property
• Listing creation with custom copywriting and multi-channel marketing
• Price optimisation via our industry-leading software
• Cleaning, laundry, and maintenance services
• Provision of all linen, towels, and tea towels
• Checkout inspection with damage report and inventory
• Guest vetting and communications, including check-in and house rules
• Digital property guides and handbooks

Yes, Cloudbnb provides all kitchen linen, towels, and tea towels. After each guest stay, we exchange all linen and towels with a fresh set for your new guests.

Getting started is simple. Our onboarding process is streamlined and quick, so you can start earning sooner.​ Visit our About page to learn more.

Once your property is fully optimised for success, your listings will go live within 7-10 business days.

We coordinate regular maintenance checks and professional cleaning services to ensure your property is always in top condition for guests. This includes same-day cleaning, linen supply, and restocking of essential items to maintain a 5-star guest experience.

We list your property across multiple online accommodation platforms, including Airbnb, Booking.com and VRBO, to maximise exposure and booking potential. Your property is also listed on Cloudbnb’s exclusive booking engine on our website.

High-quality, professional photography is one of the most effective ways to increase bookings and maximise your rental income. Listings with professional photos consistently attract more views, receive higher engagement, and secure more bookings compared to those with amateur or low-quality images.

Platforms like Airbnb and Booking.com favour listings with high-quality visuals.

The ideal number of photos for a property listing is 20 to 30 images. Too few photos can make it difficult for potential guests to fully understand what your rental offers, reducing booking confidence. Too many photos can overwhelm viewers, making it harder to focus on the key features that set your property apart.

Each short-term rental platform has specific photo guidelines to ensure listings are visually appealing and provide an accurate representation of the property. Overall, all listing photos must be high resolution, clear with no blurriness, well-lit, true to lift, authentic and candid, and free of text and logos.

Cloudbnb ensures your property is always guest-ready by restocking essential items, including soaps and toiletries, tea and coffee and basic snacks. If you’d like to offer additional supplies or premium amenities, we can arrange this as long as you provide the items in advance. Our goal is to maintain a high-quality guest experience while keeping your property well-stocked and welcoming.

Guests staying at a short-stay rental are not required to do deep cleaning. However, they are expected to leave the property in a reasonably tidy condition. This includes disposal of rubbish appropriately, wash or stack used dished, avoiding spills, stains and excessive mess. Hosts can charge a cleaning fee to cover the cost of professional cleaning between stays.

At Cloudbnb, we operate on a transparent flat-rate model, ensuring you always know exactly what you’re paying. Unlike commission-based structures that fluctuate with your earnings, our fixed management fee provides stability and predictability. This covers all core services, including listing management, guest communication, cleaning coordination, and pricing optimisation. There are no hidden fees or unexpected charges—just straightforward, hassle-free property management.

Yes, in most cases, property management fees, cleaning costs, and other expenses related to short-term rental operations can be tax-deductible. However, tax laws vary depending on your individual circumstances, so we recommend consulting a qualified accountant or financial advisor to ensure you maximise your deductions while staying compliant with tax regulations.

The Guesty Owner Portal is a powerful tool that gives property owners complete visibility and control over their short-term rental properties. Guesty is a leading property management software system that leverages advanced technology to streamline operations and maximise rental performance. Visit our PAGE for detailed information.

Yes, Cloudbnb has strong industry partnerships with real estate agents, property developers, and market experts, allowing us to provide valuable insights and professional advice on short-term rental investment opportunities. Whether you’re looking to purchase your first investment property or expand your portfolio, we can help you identify high-performing locations and assess potential returns.

Yes, as of January 1, 2025, it is mandatory for all providers of short-term rental accommodation in Western Australia to register their properties with the STRA Register. This requirement applies to both hosted (where the host lives on-site) and unhosted accommodations. Registration must be completed before advertising or accepting bookings for the property.

Here is a link to a helpful infographic: https://www.wa.gov.au/media/42754/download?inline=

When registering a property, providers must supply details including their ownership status (owner or tenant), property specifics (such as the presence of safety installations like smoke alarms and residual current devices), and compliance with local planning and health regulations. This ensures that all STRA properties meet the necessary safety and legal standards. ​

Yes, operating a short-term rental accommodation without registering can result in significant penalties. If you don’t register your STRA, you will not be able to advertise or take bookings for the premises. Failure to comply with the registration requirement may lead to fines and other enforcement actions by the authorities. ​

STRA properties are either hosted – where the host lives onsite, or unhosted – where guests have exclusive use of an entire house, unit or apartment.

Unfortunately, not. The owner or tenant must commence the registration and provide Cloudbnb with their STRA Registration Number. STRA registration is an annual registration with renewal needed every 12 months.

We utilise industry-leading software and our expert team’s guidance to adjust pricing dynamically based on market demand, local events, seasonality, and other factors to ensure competitive rates and maximise your rental income.