FAQ

Cloudbnb offers you a comprehensive management service. We take care of everything for you, so you don’t have to do a thing. This includes:

• Assessment and onboarding (helping you set up your property for Airbnb and similar platforms)
• Organising photography and styling (when required)
• Listing creation, including custom copywriting and online marketing on multiple accommodation platforms and social media
• Price optimisation via our industry-leading software and expert team’s guidance
• Cleaning, laundry and maintenance
• Provide all linen, towels and tea towels for the kitchen
• Guest vetting (ensuring your property only accepts 5-star rated guests);
• Guest communications – including all check-in and house rules communication
• Checkout inspection, including damage report and inventory
• Restocking kitchen and bathroom amenities and providing a welcome basket, including wine, for new guests
• Providing you with a local co-host to manage your property
• Home safety kit recommendations and landlord’s obligations checklist
• Extended hours emergency management and guest/host communications
• Providing various checklists (decluttering, home safety, furnishing tips) to help you get ready to rent your holiday home or investment property.
• Delivering exceptional market returns through our ongoing marketing, industry-leading software, experienced, expert staff and local knowledge.

Yes, Cloudbnb provides all kitchen linen, towels and tea towels. After each guest day, we exchange all linen and towels with a fresh set for your new guests.

Getting started is simple. Our onboarding process is streamlined and quick, so you can start earning soon.

• After you’ve entered your details, one of our consultants will contact you for a chat about your property. Then, we’ll give you a comprehensive earnings estimate so you have a clear understanding of what you could be earning.
• Next, one of our team will meet you at your property. They’ll assess your property and check that it’s suitable for short-stay accommodation. They’ll also offer tips for improvement and answer any questions.
• If you’re happy to go ahead, you’ll sign a contract, and we’ll start the onboarding process.
• We’ll style your property, if required, and organise a professional photo shoot for a small fee.
• Our team will then create a listing and market your property online.
• You’ll be assigned a local co-host to stay with you as your ongoing point of contact during your time with Cloudbnb.
• To view all the inclusions of our service, see “What does your service include?” above.

Once you sign a contract, your property listing will be live within 7 to 10 days.