Our Promise
When you book a Cloudstays (formerly Cloudbnb) property, you can do so with confidence. Every home follows the Cloudstays Standard – a set of benchmarks designed to guarantee cleanliness, safety, comfort, and consistent service, no matter where you stay.
What Guests Can Expect
- Spotless Stays – Professionally cleaned, fresh linen, and ready-to-use amenities every time.
- Seamless Experience – Clear check-in instructions, reliable Wi-Fi, and thoughtful in-room touchpoints so nothing is left to chance.
- Safe & Secure – Properties meet Australian safety requirements and include essentials like smoke alarms and first-aid kits.
- Always Supported – Fast responses to questions or issues, with help available 24/7.
- Memorable Touches – Local recommendations, welcoming details, and take-home items that make your stay unforgettable.
Our Commitment to Hosts
We partner with every host to ensure their property meets the Cloudstays Standard. This means regular quality checks, ongoing guidance, and support to maintain the high expectations that protect the Cloudstays name and reputation.
How Guests Can Help
- Share Your Experience – Reviews and referrals help us improve and give others confidence to book.
- Stay Connected – Follow Cloudstays online and share feedback so we can continue raising the standard for every stay.
