Privacy Policy

Last Updated: 9 July 2025

At Cloudbnb, we are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and share your information as a property owner, landlord, partner, or site visitor. By using cloudbnb.com.au, you agree to the practices outlined below.

Who We Are

Cloudbnb is a short-term rental management business that helps property owners maximise returns through end-to-end hosting services across platforms like Airbnb, Stayz, and Booking.com. Our website provides information about our services and allows you to get in touch, request appraisals, and manage your property.

What Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Property address(es)
• ID verification details (where required)

Business & Financial Information

• Bank account details (for rental disbursements)
• ABN (if applicable)
• Ownership or agency documentation

Website Usage Data

• IP address
• Device and browser type
• Pages viewed and time spent on the site
• How you found us (e.g. search engine, ad, referral)

Communication Data

• Enquiry forms
• Email or call records
• Meeting or consultation notes

How We Use Your Information

We use your data to:

• Respond to property management enquiries or service requests
• Provide proposals and management agreements
• Manage your short-term rental on various booking platforms
• Process payments and rental disbursements
• Send service updates, reports, and communications
• Improve our website and customer experience
• Comply with legal obligations or resolve disputes

We may also send marketing emails or SMS about our services or offers — but only if you’ve opted in, or where permitted by law. You can unsubscribe at any time.

How We Store and Protect Your Information

All information is stored securely within our booking and property management software, Guesty, and internal systems that use industry-standard encryption and access controls. We take reasonable steps to protect your data from misuse, interference, unauthorised access, loss or disclosure.

When your information is no longer needed, we will de-identify or securely destroy it in accordance with the Australian Privacy Act 1988.

To learn more about how data is stored within Guesty, please see Guesty’s Privacy Policy.

Sharing Your Information

We may share your information with:

• Trusted third-party service providers (e.g. cleaners, maintenance contractors, software providers)
• Booking platforms such as Airbnb, Stayz, and others
• Professional advisors (e.g. accountants, insurers, legal representatives)
• Government or regulatory bodies, if legally required

We do not sell your personal information under any circumstances.
Some of our service providers may be located overseas. In such cases, we take steps to ensure your information is handled according to Australian privacy standards.

Cookies and Analytics

Our site uses cookies to track website usage and improve functionality. These cookies do not collect personal information directly, but they may identify your device or browser. We also use Google Analytics and similar tools to understand how people use our site.

You can change your browser settings to disable cookies if you prefer, but some features may not function as intended.

Accessing or Correcting Your Information

You can request access to the personal information we hold about you and ask for corrections if it’s inaccurate or outdated. To make a request, contact us using the details below. We may need to verify your identity before proceeding.

Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a new “Last updated” date.

Contact Us

If you have any questions or concerns about how we handle your information, please contact:

Cloudbnb Management
Leonardo de Paula, Operations Manager
Email: contact@cloudbnb.com.au
Phone: 0410 326 308